These Terms and Conditions apply between Alfreð ehf., ID No. 630217-0830, Akralind 8, 201 Kópavogur (hereinafter also referred to as “Alfreð” or “we”), and users of the Giggó website and app (hereinafter also referred to as “Giggó”) concerning the use of Giggó.
The service provided by Alfreð through Giggó consists of a platform on which users may advertise gigs, offer their services as giggsters, view published gigs, communicate with advertisers and giggsters through an inbox and audio or video calls, and submit reviews.
By using Giggó, the user confirms that they have read, understood and accepted these Terms and Conditions in their entirety and also accepts the processing of their personal data carried out on the Giggó website and app. Giggó may not be used without accepting these Terms and Conditions.
1. Definitions
The Giggó website and app (also referred to as “Giggó”) constitute a system that users may use to advertise or undertake so-called “gigs”.
A “Gig” is a defined, temporary assignment that an Advertiser wishes to have performed in return for remuneration.
“Users” means Giggsters, Advertisers and persons who download the app or visit the Giggó website solely to browse it.
A “Profile” is an area within Giggó containing information about Users who log in to Giggó in order to act as Advertisers or Giggsters. Users must provide certain minimum information, such as their full name and email address. Users who wish both to advertise Gigs and to act as Giggsters do so through the same Profile.
“Giggsters” are Users of Giggó who log in to the app or website using an email address and provide the minimum information required to act as Giggsters and undertake Gigs for Advertisers.
“Advertisers” are Users who log in to Giggó using an email address and provide the minimum information required to advertise Gigs.
The “Inbox” is a chat area within Giggó that Advertisers and Giggsters use to communicate with each other concerning a specific Gig, i.e. between one Advertiser and one Giggster. A new chat area is opened for each Gig, even if the Advertiser and Giggster have previously communicated concerning another Gig.
2. Functionality of Giggó
After downloading the Giggó app or visiting the Giggó website, users may browse published gigs without logging in.
Users who wish to register with Giggó log in by entering their email address and a verification code sent to that email address.
To post a gig or apply for a gig, users must also verify their identity using electronic identification and complete their Giggó profile.
Users may log out of Giggó at any time. To log in again, they use the same email address and a new verification code, which is sent each time they log in. If users do not log out themselves, they are automatically logged out 90 days after their last login.
2.1 Registration of information in a Giggó Profile
Upon first login, a Profile is automatically created containing the User’s email address and blank fields, some mandatory and others optional. Advertisers and Giggsters must identify themselves using their full and correct name, which is displayed in their User Profile.
In addition, Advertisers must register the title and description of a Gig, select from a list the skills they consider appropriate for the Giggster, and specify the publication period, i.e. how long the Gig will be visible in Giggó. They must also either specify that the Gig is remote work or register the location of the Gig. The location registered by the Advertiser is displayed to other Users in a generalised form on a map; the precise location is not shown, only the area in which the Gig is located. Advertisers may specify particular education or professional qualifications as a condition for applying for a Gig. In such cases, Giggó verifies whether Giggsters satisfy the relevant requirements based on information obtained from public registers or other reliable sources, as applicable.
Giggsters must upload a photograph to their Profile, select the skills they possess and write a short description of themselves as Giggsters. This may include information about their experience, skills, education or other information that may assist Advertisers when selecting a Giggster. Giggsters may choose whether information about their education or professional qualifications is displayed in their Profile. Such information is nevertheless obtained when a User creates a Profile so that Giggó can verify whether the Giggster satisfies an Advertiser’s requirements concerning particular education or professional qualifications. Giggsters may also add photographs or links to previous projects to their Profile in a portfolio and register a location, which is used, among other things, to improve matching between Giggsters and Gigs.
Advertisers and Giggsters must ensure that the information in their Profiles is correct, accurate, complete and reliable and must update it if changes mean that it no longer meets those requirements. Users are responsible for their Profiles and may correct or update Profile information as necessary.
2.2 User Profiles
Once Users have completed a Profile, they may choose to act as Advertisers, Giggsters or both. An advertisement for a Gig, together with the information in the Advertiser’s Profile, is displayed to all Giggó Users as soon as the Gig is registered. Giggster Profiles are not visible to other Users until the Giggster applies for a Gig and are then visible only to the Advertiser to whose Gig the Giggster has applied, unless the Giggster subscribes to Giggó as further described in Section 2.3.
By registering a Profile, both Advertisers and Giggsters obtain access to Giggó, and Alfreð has thereby performed its agreement to provide access to the Giggó service. Users acknowledge and confirm through their use that, once the service has been provided, they may not withdraw from the agreement with Alfreð ehf. concerning that service.
2.3 Subscription for Giggsters
Giggsters who have received a four- or five-star rating may subscribe to Giggó. A subscription provides an opportunity for greater visibility to Advertisers when new Gigs are advertised on Giggó.
2.3.3 How does it work?
A Giggster subscription is prepaid one month at a time and takes effect when payment is received from the Giggster. Payment provides access to the service on the same day. No refund is made if the subscription is cancelled during a subscription period. A subscription may be cancelled at any time, but it will then end upon expiry of the period already paid for and will not renew.
Users shall pay Alfreð ehf. for the services provided through Giggó in accordance with the price list established by Alfreð ehf. and available at www.giggo.is.
Alfreð ehf. may amend its price list whenever necessary but shall notify Giggsters of such changes in advance. Changes to the price list shall be notified in the same manner as amendments to these Terms and Conditions.
2.4 Negotiations between Users
Information in Profiles is not intended to constitute a binding offer, but rather an invitation to the other party to make an offer or otherwise commence negotiations for an agreement concerning a Gig, unless otherwise stated. Nothing prevents Advertisers or Giggsters from discussing a Gig with more than one party unless they specifically agree otherwise.
Negotiations may take place, among other means, through the Users’ Inbox, and Advertisers may negotiate with as many Giggsters as they wish in relation to a particular Gig. Advertisers and Giggsters may also conduct audio and video calls through Giggó. Users are responsible for the content of, and their conduct during, such calls, and the communications must comply with the purpose of Giggó, these Terms and Conditions and applicable law.
When a Gig has been completed, the Advertiser shall close it and may provide feedback regarding the Giggster in accordance with Section 2.5. If the Advertiser has not closed the Gig when its stated publication period expires, the Advertiser will receive a reminder in their Inbox.
Users acknowledge and agree that Alfreð is not a party to any agreement between an Advertiser and a Giggster and does not act as the representative or agent of either party. Neither Giggsters nor Advertisers are representatives, agents or employees of Alfreð; they are independent parties acting and entering into agreements in their own names.
Negotiations, agreements and the performance of agreements are entirely the responsibility of the Users, i.e. the Advertiser and the Giggster. Users must themselves secure evidence of the formation, content and performance of agreements, including evidence that any person acting on behalf of a User has sufficient authority to bind that User.
Users acknowledge and agree that Alfreð is not responsible for negotiations or agreements entered into between Advertisers and Giggsters. Alfreð is also not responsible for the performance of such agreements by either the Giggster or the Advertiser.
2.5 Star Ratings and Reviews
When an Advertiser marks a Gig as “completed”, the Advertiser may provide feedback, consisting of a review and a rating of one to five stars, concerning the Advertiser’s experience of working with the Giggster. Giggsters may publish a response to reviews provided by Advertisers.
Advertiser feedback and the Giggster’s response are displayed immediately in the Giggster’s Profile. Their purpose is to assist Users in making informed decisions when considering whether to engage the services of a particular Giggster.
Feedback and responses to feedback are expected to be truthful, reliable and useful to Users and must comply with the following rules.
Feedback must:
be objective, relevant, relate to an actual Gig agreed between the Advertiser and the Giggster, and contain appropriate information;
reflect the Advertiser’s genuine experience of the collaboration; and
describe the collaboration between the Advertiser and the Giggster objectively, including what met expectations and what could have been different, so that it is useful to other Users.
Feedback must not:
be based on threats, coercion or any form of exploitation;
be provided in return for a promise of payment or other benefit;
be presented in a misleading manner, misrepresent Users or the parties’ collaboration, or be intended to harm the interests of a competitor;
contain confidential information that, by law or its nature, is not intended for public disclosure; or
contain hate speech or unlawful, immoral or inappropriate content.
Alfreð does not review feedback in advance or verify the accuracy of feedback provided by Advertisers. Users therefore acknowledge that feedback may be misleading or incorrect and does not originate from Alfreð.
In cases of doubt, Alfreð may determine whether feedback breaches these Terms and Conditions and take appropriate measures. Users who become aware of reviews that they believe violate these rules may contact us at support@giggo.is.
Alfreð reserves the right to remove feedback, particularly reviews, but only where we consider that there has been a clear breach of these Terms and Conditions. Alfreð also reserves the right to restrict, suspend or remove a User’s access to Giggó where a breach is considered serious. By using Giggó, Users agree to abide by Alfreð’s decision as to whether feedback should be removed or their access restricted, suspended or removed.
Advertisers may at any time request the removal of feedback that they themselves have provided concerning a Giggster.
2.6 Use of Artificial Intelligence
Artificial intelligence (AI) is used in certain processes within Giggó in order to improve the User experience and service. For example, AI may assist in assigning appropriate tags to new Gigs entered by Advertisers in Giggó, thereby facilitating search and matching between Giggsters and Gigs.
3. Personal Data
Alfreð is the controller of the processing of personal data registered by Users in Giggó.
Further information about rights and obligations concerning the processing of personal data in Giggó is available in the Giggó Privacy Policy.
Users acknowledge that Alfreð ehf. is not responsible for information that they may provide to other Users in connection with negotiations or agreements. Users who process the personal data of other Users, for example in connection with entering into an agreement, and who determine the means, purposes and methods of that processing, are independent controllers of such processing and bear the resulting legal obligations.
4. Payment for the Use of Giggó Services
By using Giggó, Users agree to pay Alfreð for the services provided by Alfreð in accordance with the current Giggó price list, available at www.giggo.is, which Users have had an opportunity to review.
Alfreð may amend the Giggó price list, but Users shall be notified of such amendments. Amendments to the price list shall be notified in the same manner as amendments to these Terms and Conditions.
For the time being, Users may use Giggó without paying a service fee. Before fees are introduced, these Terms and Conditions and the Giggó price list will be amended and Users will be notified in the manner applicable to amendments to the Terms and Conditions.
5. Users’ Obligations
Users must register only correct, truthful and sufficient information in Giggó.
A User is responsible for all content that the User makes available or places in their Profile or Inbox in Giggó, regardless of format, including documents, images and audio or video recordings. The User is also responsible for ensuring that they own, or are authorised to use, such content. By placing such content in their Profile or Inbox, the User grants Alfreð an unrestricted worldwide right to use the content and to provide third parties with access to it, including to store, use, copy, modify, translate, create derivative works from, distribute and publish it by any means. To the extent that the content includes personal data, such data shall be used only in accordance with applicable data-protection rules.
Certain occupations are legally protected and, in such cases, only persons holding the required official authorisation may practise the occupation and use the relevant professional title. Alfreð ehf. does not review information concerning education, use of professional titles or other information registered by Users in Giggó and accepts no responsibility for User-published content.
Giggsters and Advertisers are responsible for complying with any laws applicable to Gigs, including Act No. 42/1978 on Trades and Crafts, statutory provisions concerning the employment of children and young people, cf. Act No. 46/1980, the Legal Competence Act No. 71/1997 and the Value Added Tax Act No. 50/1988. Users are also responsible for ensuring that they are authorised to enter into agreements and that their conduct and agreements do not infringe the superior rights of third parties.
Users undertake to communicate with Alfreð and other Users in accordance with the purpose of Giggó, these Terms and Conditions and applicable law. Users also undertake to use Giggó appropriately and in accordance with good customs and practices.
Giggó may not be used to advertise content unrelated to a Gig or to a Giggster’s services.
The distribution of hate speech or unlawful or inappropriate content through Giggó is prohibited. In cases of doubt, Alfreð may determine whether content constitutes hate speech or is unlawful, immoral or inappropriate and may take appropriate measures.
A User may not:
extract or reuse, in whole or in part, data or information collected from the database for the purpose of incorporating it into other databases (“screen scraping”);
reproduce the software on which Giggó is based in any manner, including by making copies;
distribute the software;
display or publish the software;
translate, adapt, arrange or otherwise modify the software;
reverse engineer, decode or disassemble the software, or otherwise attempt to obtain the source code;
attempt to circumvent Giggó’s security measures or otherwise attack the software;
attempt to access parts of Giggó that the User is not entitled or authorised by Alfreð to access;
cause an overload of the service through automated use;
otherwise do anything that may impair the functionality of Giggó or use Giggó contrary to its purpose; or
infringe Alfreð’s intellectual-property rights.
Users must notify Alfreð of any security breach of which they become aware through use of the Giggó website or app.
A User is responsible for maintaining the security and confidentiality of their login access. To prevent unauthorised access, the User must, at a minimum:
protect all devices against misuse;
not use access credentials used by a third party;
protect their access credentials; and
prevent misuse of their access credentials.
If a defect arises in connection with the use of Giggó, Users may contact Alfreð. Users acknowledge and accept that assessing the defect and determining what service is required may take some time.
Users agree that Alfreð may use information registered in Giggó to produce various forms of non-identifiable aggregated information connected with the purpose of Giggó and the “gig market”.
6. Limitation of Liability
Users acknowledge that Giggó is a platform through which Advertisers and Giggsters may connect regarding potential assignments. Alfreð is not responsible for the outcome achieved through the use of Giggó. Alfreð is also not responsible for negotiations or agreements between Advertisers and Giggsters or for feedback provided under Section 2.
Users acknowledge that Alfreð is not responsible for the correctness or reliability of information registered by Users in Giggó, including information concerning a Giggster’s skills or the description of a Gig. Alfreð is not responsible for an Advertiser’s ability to pay or a Giggster’s ability to perform the work. Alfreð does not specifically verify Users’ backgrounds or existence, or the correctness or lawfulness of information they provide. Registration in Giggó therefore does not constitute approval, endorsement or a warranty by Alfreð concerning any individual User.
Alfreð is not responsible for Users’ handling of information that they may provide to each other in connection with negotiations or agreements. Alfreð is also not responsible for Users’ evaluation or use of information provided by other Users. If a User Profile or Inbox contains links to other websites or communication platforms, Alfreð accepts no responsibility for the content or operation of those links or platforms.
Alfreð is not responsible for expenditure, other costs or loss that Users may incur in their dealings with one another or in connection with negotiations or agreements, including damage, non-performance or fraud.
Alfreð is not responsible if notifications from Giggó are defective or delayed, or if the User does not receive them.
Information in Giggó may be translated between languages. Such translation is automated, and Alfreð accepts no responsibility for its correctness, accuracy or quality. A User who chooses to rely on a translation does so at their own risk.
Alfreð is not responsible for inconvenience or damage caused by failures or defects in Giggó, including mechanical failure, technical errors, software failure, system updates, defects in operating systems, networks or telecommunications systems, or interruption of Giggó services due to power failure or disruption of telecommunications services.
Alfreð is not responsible for events beyond its reasonable control (force majeure) that may make Giggó unavailable, including government decisions, natural disasters, strikes (including announced strikes) or lockouts, insurrection, riots, sabotage, terrorism or war, or other similar events that cannot reasonably be prevented or controlled by Alfreð.
If Giggó malfunctions or is unavailable, the service may be temporarily inaccessible to Users, and Alfreð shall not be required to pay compensation for any loss that Users may consequently suffer.
The User acknowledges and accepts the limitations of liability set out in this Section.
7. Intellectual Property Rights
Alfreð ehf. is the author of the Giggó website and app and reserves all rights as author of that system in accordance with the Icelandic Copyright Act No. 73/1972. Alfreð ehf. is also the proprietor of the Giggó trademark.
All content in Giggó, including designs, text, graphics, images, photographs, information, the Giggó trademark, icons, computer programs, source code, databases and other intellectual property, belongs exclusively to Alfreð or its partners and subsidiaries and is protected by copyright law and, as applicable, other intellectual-property laws. Unauthorised use, including copying, reproduction or distribution of such content, whether in part or in whole, may violate the law and is prohibited without Alfreð’s permission. By accepting these Terms and Conditions and using Giggó, Alfreð does not grant the User a licence to use the intellectual property in any manner other than to the extent necessary to act as a Giggster or Advertiser on the Giggó website and app.
8. Breach of the Terms and Conditions
If Users commit a serious breach of these Terms and Conditions, or if they are suspected of misusing Giggó in any manner, Alfreð reserves the right to take appropriate measures, including closing their access without notice, either temporarily or permanently. The same applies if a User acts unlawfully, immorally or inappropriately. The User acknowledges and accepts that, in such circumstances, they are not entitled to compensation for any resulting loss.
The following shall always constitute a serious breach of these Terms and Conditions where a User:
sends or otherwise shares information from Giggó that violates the law or these Terms and Conditions or could harm the goodwill, reputation or trademarks of Alfreð or Giggó;
breaches their obligations under these Terms and Conditions, including obligations under Sections 2, 4, 5 and 7;
logs in to Giggó or creates a Profile or Gig advertisement based on registration that is unauthorised under these Terms and Conditions, misleading or made for an unlawful or fraudulent purpose; or
distributes hateful, unlawful or inappropriate content through Giggó.
Alfreð reserves the right to remove all hate speech and unlawful, immoral or inappropriate content from Giggó without notice. The same applies to content that interferes with the functionality of Giggó.
Users are responsible for ensuring that content they place in Giggó complies with the law. Alfreð reserves the right to remove from the Giggó website and app any content suspected of violating the law. By accepting these Terms and Conditions, Users agree to abide by Alfreð’s assessment in this regard. Where a User is suspected of unlawful conduct, Alfreð reserves the right to notify the relevant authorities.
Where content is removed, the User will be informed of the reasons unless providing such information would be contrary to law, prejudice an investigation into unlawful conduct or harm the legitimate interests of a third party.
9. Amendments to the Terms and Conditions
Alfreð reserves the right to amend these Terms and Conditions as necessary. Alfreð will notify Users of amendments through their email address and at www.giggo.is. By using Giggó after notification of an amendment, the User accepts the amendment. A User’s rejection of amended Terms and Conditions shall be treated as termination of the Giggó service.
10. Termination
The agreement between Giggó and the User under these Terms and Conditions remains in force until terminated by either party.
Users may terminate the Giggó service if they no longer wish to use it. Users terminate the service by deleting their Profile. Termination by a User takes effect immediately when the Profile is deleted.
Alfreð may terminate the Giggó service for a User, for example if the User breaches these Terms and Conditions or where termination is necessary to protect the legitimate interests of Alfreð or third parties. Upon termination, the User will receive a notification, their access will be closed and their Profile will no longer be displayed in Giggó.
Following termination, personal data will be handled in accordance with the Giggó Privacy Policy, irrespective of whether termination is initiated by the User or Alfreð.
11. Change of Ownership of Giggó or Alfreð ehf.
By using Giggó, Users agree that ownership of Alfreð ehf., including Giggó, or ownership of Giggó alone, may be transferred in whole or in part to a third party together with all information contained in Giggó, without the User’s specific consent. The same applies to any other legal change of ownership concerning Alfreð ehf., including Giggó, or Giggó alone. A transfer of ownership or other legal change of ownership concerning Alfreð ehf., in whole or in part, does not affect the validity of these Terms and Conditions or the parties’ rights and obligations under them. References in these Terms and Conditions to Giggó or Alfreð ehf. mean the app/website or the company under the ownership existing at the relevant time.
12. Governing Law and Jurisdiction
The rights and obligations of the contracting parties connected with the use of Giggó or arising from these Terms and Conditions are governed by Icelandic law.
Any dispute between the parties arising from the use of Giggó or these Terms and Conditions shall be resolved by the District Court of Reykjavík unless otherwise provided. A User who is a consumer may also submit a complaint concerning services provided by Giggó to the Complaints Board for Goods and Services (kvth.is).
13. Language and Communications
These Terms and Conditions are available in Icelandic and English. In the event of any discrepancy between the language versions, the Icelandic version shall prevail.
All communications between Alfreð and Users shall be in Icelandic or English. Communications shall primarily take place electronically through Giggó.
Where these Terms and Conditions or applicable law specifically require written communications, paper form is not necessary if Alfreð has arranged for written communications to the User’s email address using simple electronic signatures or through Alfreð.
Users may submit suggestions, comments or complaints concerning Giggó to giggo@giggo.is. We will endeavour to process complaints within 30 days.
14. Effective Date
These Terms and Conditions are issued by Alfreð ehf. and are effective from 31 July 2026.