Usage conditions
These Terms apply between Alfreð ehf., reg. no. 630217-0830, Akralind 8, 201 Kópavogur (hereinafter also referred to as “Alfreð” or “we”) and users of the Giggó website and app (hereinafter also referred to as “Giggó”) regarding the use of Giggó.
The service that Alfreð provides through Giggó consists of a platform for users to advertise gigs, put themselves forward as giggsters, view posted gigs, enable communication between advertisers and giggsters through the mailbox, and give advertisers the opportunity to leave reviews.
By using Giggó, the user declares that they have read, understood, and accepted these Terms in full and also consents to the processing of their personal data carried out on the Giggó website and in the app. It is not permitted to use Giggó without accepting the Terms.
1. Definitions
The Giggó website and app (also referred to as Giggó) is a system that users can download to their phone and use to advertise or take on so-called “gigs.”
A gig is a defined, temporary project that advertisers want to have carried out for them for a fee.
Users are giggsters, advertisers, and those who download the app or go to the Giggó website only to look at it.
A Giggó profile is an area in the app that contains information about users who log into the app to be advertisers and giggsters. Users must fill in minimum information, such as full name and email address. Users who want both to advertise gigs and to be giggsters do so with the same profile.
Giggsters are users of the Giggó app who log into the app with an email address and fill in minimum information in order to be giggsters and take on gigs for advertisers.
Advertisers are users of the Giggó app who log into the app with an email address and fill in minimum information in order to be able to advertise gigs. Advertisers can also register a gig on Giggó’s website.
Mailbox is a chat area in the Giggó app that advertisers and giggsters use to communicate with each other about a specific gig, i.e. between one advertiser and one giggster. A new chat area opens for each gig, even if the advertiser and giggster have previously communicated about another gig.
2. Functionality of the Giggó app
After users download the Giggó app to their device, they can—without logging in—browse posted gigs. To advertise a gig or put themselves forward as a giggster, users must log into the app and complete a Giggó profile. Advertisers can also register gigs on the Giggó website, but processing then takes place in the Giggó app, e.g., communications between advertisers and giggsters, star ratings, etc.
Users log into the Giggó app with an email address and a six,digit code sent to that email. Users can log out themselves; to log back in, they use the same email and a new code sent each time. If users do not log out themselves, logout occurs automatically 90 days after the last login.
2.1. Entering information in the Giggó profile
At first login, a profile is created automatically containing the email address and empty fields—some required, others optional. Advertisers and giggsters must identify themselves with their full and correct name, which is displayed in user profiles.
In addition, advertisers must enter the gig title, a description of the gig, select from a drop-down list the skills they consider suitable for a giggster, and the display period of the gig (how long it is visible in the app). They may also enter the gig location, although that is optional.
Giggsters can select the skills they have from a drop-down list in the app. They can also write a short description of themselves as a giggster, which may include, for example, information about experience, skills, education, or other details that could be useful to advertisers when selecting a giggster. If they wish, giggsters may also add a profile photo and upload images or links to prior projects in a “portfolio.”
Users may also verify their identity using electronic ID.
Advertisers and giggsters must ensure that profile information is correct, accurate, complete, and reliable, and update it as necessary to meet those requirements. Users are responsible for their profile and may correct or update profile information as needed.
2.2. User profiles
Once users have created their profile in the app, they can choose to be advertisers, giggsters, or both. A gig advertisement—and thus the advertiser’s profile information—becomes visible to all app users as soon as a gig is posted. Giggsters’ profiles are not visible to other users until they apply for a gig, and then only to the advertisers whose gigs they apply to—unless the giggsters subscribe to Giggó; see section 2.3.
By creating a profile, both advertisers and giggsters gain access to Giggó, and Alfreð is thereby considered to have performed its service agreement regarding use of Giggó. Users acknowledge and confirm through their use that once the service has been provided, they cannot withdraw from the agreement with Alfreð for that service.
2.3. Subscription for giggsters
Giggsters who have received a five-star rating can subscribe to Giggó’s service. A subscription increases visibility to advertisers when new gigs are posted on the Giggó platform.
2.3.3 How does it work?
A giggster subscription is prepaid for one month at a time and takes effect when payment is received from the giggster. Payment grants same-day access to the service; there are no refunds if cancelled mid-term. A subscription can be cancelled at any time, in which case it ends at the close of the already,paid period and does not renew.
Users must pay Alfreð ehf. for the services Giggó provides in accordance with the price list set by Alfreð ehf., available at www.giggo.is.
Alfreð ehf. may change its price list at any time as needed but will notify giggsters in advance. Price changes will be notified in the same manner as changes to these Terms.
2.4. Users’ contract negotiations
In Giggó, profile information is not presented as a binding offer but as an invitation to the counterparty to make an offer or otherwise commence negotiations for a contract for a gig, unless otherwise stated. Nothing prevents advertisers or giggsters from discussing a gig with more than one party unless they specifically commit otherwise.
Negotiations may take place in users’ mailbox. Advertisers can negotiate with as many giggsters as they wish regarding a particular gig.
If negotiations result in a giggster and an advertiser being ready to contract, the advertiser presses the “accept” button. The giggster then receives a message that their application for the gig has been accepted, and it is assumed they have reached agreement for the gig. The status “gig in progress” appears in their mailbox. Other giggsters who were also negotiating for the gig are notified that their application was declined; the gig is no longer visible to other app users and cannot be applied for.
When the gig is completed, advertisers should close the gig and may provide feedback to the giggster, see section 2.5. If advertisers have not closed the gig when its display period ends, they receive a reminder in their mailbox to do so.
Users acknowledge and agree through their use of the system that Alfreð is not a party to the contract between them (i.e., between advertiser and giggster) and does not act as a representative or agent of either party. Users—neither giggsters nor advertisers—are representatives, agents, or employees of Alfreð; they are independent parties acting and contracting in their own name.
Negotiations, contracts, and performance of contracts are entirely the responsibility of the users—advertisers and giggsters. Users themselves must ensure they have evidence of the conclusion, content, and performance of contracts, including that anyone acting on behalf of a user has appropriate authority to bind them.
Users acknowledge and agree that Alfreð bears no responsibility for the negotiations or contracts between advertisers and giggsters, nor for the performance or fulfillment of contracts by either giggsters or advertisers.
2.5. Star ratings and reviews
When advertisers mark a gig as “completed,” they may provide feedback—i.e., a review and a rating (1–5 stars) about their experience working with the giggster.
Feedback appears immediately in the giggster’s profile and is intended to help users make informed decisions when assessing whether to engage a particular giggster.
Feedback is expected to be true, reliable, and useful for users, and must also meet the following rules:
Feedback must:
Be objective, relevant, relate to the actual gig (i.e., the gig the advertiser and giggster contracted for), and contain appropriate information.
Reflect the advertiser’s actual experience of the collaboration.
Describe the collaboration in an objective manner, e.g., what met expectations and what could have been different, so that it is helpful to other users.
Feedback must not:
Be based on threats, coercion, or any form of undue influence.
Be given in return for payment or other benefit.
Be misleading or intended to give a false impression of users or their collaboration, or aimed at harming a competitor’s interests.
Contain confidential information that by law or its nature should not be made public.
Contain hate speech or illegal, unethical, or inappropriate content.
Alfreð does not review feedback or verify the accuracy of advertisers’ feedback. Users therefore understand that feedback may be misleading or incorrect and that it does not originate from Alfreð.
Where there is doubt, Alfreð may determine whether feedback violates these Terms and take appropriate action. If users notice reviews they believe violate these rules, they can contact us at support@giggo.is.
Alfreð reserves the right to remove feedback—especially reviews—but only where we deem there to be a clear breach of these Terms. Alfreð also reserves the right to limit, suspend, or remove users’ access to the Giggó app if breaches are considered serious. By using Giggó, users agree to abide by Alfreð’s decisions regarding whether to remove feedback and whether to limit, suspend, or remove access to the app.
Advertisers may always request removal of feedback they themselves have given to giggsters.
2.6 Use of AI
To improve user experience and the services in Giggó, we use artificial intelligence (AI) in certain processes within the system. For example, AI may assist in assigning appropriate tags to new gigs that advertisers post in the app, which can make it easier to search and match between giggsters and gigs. AI use in Giggó is described further in the Privacy Policy and complies with applicable data protection laws.
3. Personal data
Alfreð is the controller of the processing of the personal data that users register in Giggó.
Further information about rights and obligations regarding processing of personal data in Giggó can be found in the Giggó Privacy Policy.
Users understand that Alfreð ehf. is not responsible for information they may provide to other users in connection with negotiations or contracts. Users who process other users’ personal data (e.g., for contracting) and determine the implementation, purpose, and method of processing themselves are independent controllers of such processing and bear the legal obligations arising from it.
4. Payment for using Giggó’s services
By using Giggó, users agree to pay Alfreð for the services that Alfreð provides in accordance with Giggó’s current price list available on www.giggo.is, which they have had the opportunity to review.
Alfreð may make changes to Giggó’s price list but will notify users of such changes. Price changes will be notified in the same way as changes to these Terms.
For the time being, users may use Giggó without paying for the service. Before fees are introduced, these Terms and Giggó’s price list will be amended and such changes will be notified in the manner applicable to changes to the Terms.
5. User obligations
Users must enter only correct, true, and sufficient information in Giggó.
The user is responsible for any content they provide access to and place in their Giggó profile or mailbox, regardless of format (e.g., documents, images, audio or video recordings). The user is also responsible for ensuring they own or are authorized to use such content, and by placing such content in their profile or mailbox, the user grants Alfreð an unrestricted right to use such content and provide third-party access to it worldwide, including to store, use, copy, modify, translate, create derivative works, distribute, and publish it in any manner. To the extent such content contains personal data, it will only be used in accordance with applicable data protection rules.
Some professions are legally protected, and only those with official authorization may practice them and use the title. Alfreð ehf. does not review information about education, use of professional titles, or other information that users enter into the app and assumes no responsibility for user,posted content.
Giggsters and advertisers are themselves responsible for complying with laws that may apply to gigs, such as the Handicrafts Act no. 42/1978, provisions on child and youth labor (Act no. 46/1980), the Legal Competence Act no. 71/1997, and the VAT Act no. 50/1988. Users are also responsible for having the capacity to contract and ensuring their conduct and contracts do not infringe the rights of third parties.
Users undertake to communicate with Alfreð and other users in line with Giggó’s purpose, in accordance with these Terms and the law. Users also undertake to use the app appropriately and in accordance with good practice.
It is prohibited to use Giggó to advertise content unrelated to a gig or a giggster’s services.
It is prohibited to distribute hate speech, illegal, or inappropriate content through Giggó. Where in doubt, Alfreð may decide whether content constitutes hate speech, is illegal, unethical, or inappropriate, and take appropriate measures.
The user is prohibited from:
extracting or re-using, in whole or in part, data or information from the database to make it part of other databases (“screen scraping”);
reproducing the software on which Giggó is based in any way, including making copies;
distributing the software;
publishing or releasing the software;
translating, adapting, arranging, or modifying the software in any way;
reverse engineering, decompiling, disassembling, or otherwise attempting to obtain the source code;
attempting to breach the app’s security measures or otherwise attack the app;
attempting to access parts of the app the user is not entitled or authorized by Alfreð to access;
overloading the service through automated use;
otherwise doing anything that could harm the functionality of Giggó or using Giggó contrary to its purpose; or
infringing Alfreð’s intellectual property rights.
Users must notify Alfreð of any security breaches they may become aware of when using the Giggó website and app.
Users are responsible for maintaining the security and confidentiality of their login. To prevent unauthorized access, the user must at least:
protect all devices against misuse;
not use credentials used by third parties;
protect their own credentials; and
prevent misuse of credentials.
If a fault arises when using Giggó, users may contact Alfreð. Users understand and agree that it may take some time to assess the fault and determine the necessary service.
Users agree that Alfreð may use information entered into the app to produce various types of non-personal aggregate information related to the app’s purpose and the “gig market.”
6. Limitation of liability
Users understand that Giggó is a platform for advertisers and giggsters to reach agreement on potential projects. Alfreð is not responsible for the results achieved by using the app. Alfreð is not responsible for negotiations or contracts between advertisers and giggsters, nor for feedback given, see section 2.
Users understand that Alfreð is not responsible for the accuracy or reliability of information entered by users into Giggó, such as a giggster’s skills or a gig description. Alfreð is not responsible for an advertiser’s solvency or a giggster’s ability to perform. Users understand that Alfreð does not specifically verify users’ background or existence, nor the accuracy or legality of information users provide. Registration in Giggó constitutes no endorsement, recommendation, or warranty by Alfreð regarding individual users.
Users understand that Alfreð is not responsible for the handling of information they provide to other users during negotiations or contracts. Nor is Alfreð responsible for users’ assessment or use of information from other users. If a user’s profile or mailbox contains links to other websites or other communication platforms, Alfreð assumes no responsibility for the content or operation of such links or platforms.
Users understand that Alfreð is not responsible for expenses, costs, or damage users may incur in dealings with each other or due to contracting or contracts, e.g., due to damage, non-performance, or fraud.
Alfreð is not responsible if notifications from Giggó are faulty, delayed, or not received by the user.
Information in Giggó may be translated between languages automatically; Alfreð assumes no responsibility for the accuracy or quality of such translations. If a user decides to rely on a translation, they do so at their own risk.
Alfreð is not responsible for inconvenience or damage that may arise due to failures or defects in Giggó, such as mechanical failure, technical errors, software failure, system updates, operating system defects, network or telecommunications failures, or service interruptions due to power outages or telecom disruptions.
Alfreð is not responsible for force majeure events that may render Giggó inaccessible, such as government decisions, natural disasters, strikes (including planned strikes) or lockouts, uprisings, riots, vandalism, terrorism or war, or other similar events that cannot be prevented or reasonably managed by Alfreð.
If Giggó malfunctions or is down, the service may be temporarily unavailable to users, and Alfreð will not be liable for any damages that may result.
The user is aware of and accepts the limitations of liability specified in this section.
7. Intellectual property
Alfreð ehf. is the author of the Giggó website and app and reserves all rights in such a system pursuant to the Copyright Act no. 73/1972. Alfreð ehf. is also the owner of the Giggó trademark.
All content in Giggó—such as design, text, graphics, images, photographs, information, the Giggó trademark, icons, software, source code, databases, and other works—belongs exclusively to Alfreð or its partners and subsidiaries and is protected by copyright laws and, where applicable, other intellectual property laws. Unauthorized use, including copying, reproducing, or distributing this content, in whole or in part, may violate the law and is prohibited without Alfreð’s permission. By accepting these Terms and using Giggó, Alfreð grants the user no license to use any intellectual property rights other than as necessary to act as a giggster or advertiser on the Giggó website and in the app.
8. Breach of Terms
If users commit serious breaches of these Terms, or if there is suspicion that they are misusing Giggó in any way, Alfreð reserves the right to take appropriate measures, such as closing their access without notice, whether temporarily or permanently. The same applies if a user behaves unlawfully, unethically, or inappropriately. The user understands and agrees that in such cases they are not entitled to compensation for any potential loss.
A serious breach always includes if a user:
sends or otherwise shares information from Giggó that violates laws or these Terms or could harm the goodwill, reputation, or trademarks of Alfreð or Giggó;
breaches their obligations under these Terms, e.g., those in sections 2, 4, 5, and 7;
logs into Giggó, creates a profile, or posts a gig advertisement based on unauthorized registration under these Terms, is misleading, or is made for illegal or fraudulent purposes;
distributes hateful, illegal, or inappropriate content through Giggó.
Alfreð reserves the right to remove any hate speech, illegal, unethical, or inappropriate content from the app without notice. The same applies to content that interferes with the app’s functionality.
Users are responsible for ensuring that content they post in Giggó complies with the law, and Alfreð reserves the right to remove content from the Giggó website and app suspected of violating the law. By accepting these Terms, users agree to abide by Alfreð’s assessment in this regard. Where there is suspicion of unlawful conduct, Alfreð reserves the right to inform the relevant authorities.
If content is removed, the user will be informed of the reasons unless such notification would be unlawful, prejudice an investigation into illegal activity, or harm the legitimate interests of third parties.
9. Changes to the Terms
Alfreð reserves the right to make changes to the Terms as needed. Alfreð will notify users of changes by email and on www.giggo.is. By using Giggó after notice of a change, the user accepts the change. If users reject the amended Terms, such rejection is deemed to constitute termination of the Giggó service.
10. Termination
The agreement between Giggó and the user under these Terms remains in force until either party terminates it.
Users have the right to terminate the service if they no longer wish to use it. Users terminate the app service by deleting their profile. Termination by the user takes effect immediately upon deletion of the profile.
Alfreð has the right to terminate the app service for users, e.g., if they breach these Terms or if necessary to protect the legitimate interests of Alfreð or third parties. Upon termination, users receive a notice, their access is closed, and the profile is removed from display in the app.
Personal data following termination is handled in accordance with the Giggó Privacy Policy, whether termination is by the user or by Alfreð.
11. Change of ownership of Giggó or Alfreð ehf.
By using Giggó, users agree that it is permissible to transfer the ownership of Alfreð ehf., including Giggó, or the ownership of Giggó alone, in whole or in part, to a third party along with all information held by Giggó, without the user’s specific consent. The same applies to any other legal change of ownership of Alfreð ehf., including Giggó, or Giggó alone. Any transfer of ownership or other legal change of ownership concerning Alfreð ehf., including Giggó or the Giggó app alone, in whole or in part, does not affect the validity of these Terms or the parties’ rights and obligations under them. Any reference to Giggó or Alfreð ehf. in the Terms refers to the app or the company under the ownership in place at any given time.
12. Governing law and jurisdiction
The rights and obligations of the contracting parties relating to the use of Giggó or arising from these Terms are governed by Icelandic law.
Any disputes between the parties to this agreement relating to the use of Giggó or these Terms shall be resolved before the District Court of Reykjavík unless otherwise specified. A user who is a consumer also has the option to submit a complaint regarding the service provided by Giggó to the Disputes Committee on the Purchase of Goods and Services (kvth.is).
13. Language and communications
These Terms are in Icelandic and English. If there is a discrepancy between language versions, the Icelandic version prevails.
All communications between Alfreð and users shall be in Icelandic or English, primarily by electronic means through the Giggó app.
If any provision of the Terms or law specifically requires written communications, a paper form is not necessary if Alfreð has arranged for written communications to the user’s email with simple electronic signatures or through Alfreð.
If a user has suggestions, comments, or complaints regarding Giggó, they can send them to giggo@giggo.is. We will strive to handle complaints within 30 days.
14. Effective date
These Terms are issued by Alfreð ehf. and are effective from 14.10.2025.