Usage conditions
These terms and conditions apply between Alfreð ehf., id. 630217-0830, Akralind 8, 201 Kópavogur, the owner of the Giggó app (hereinafter also referred to as Alfred or us), and the user regarding the use of the Giggó app (also referred to as Giggó).
The services Alfred provides with the Giggó app consist of a platform for users to advertise gigs, offer themselves as giggers, view published gigs, the possibility of communication between advertisers and giggers via mailboxes and opportunities for advertisers to submit reviews.
By using Giggó, the user declares that he has read, understood and accepted the terms in their entirety and also accepts the processing of his personal data that takes place in the Giggó app. It is forbidden to use Giggó without accepting the terms.
1. Definitions
The Giggó app (also called the app) is a system that users can download to their phone and use to advertise or take on a so-called "gig".
A gig is a limited, temporary project that advertisers want to have done for them for a fee.
Users include giggers, advertisers, and those who download the app just to check it out.
Giggó profile is an area in the app that contains information about users who log into the app to be advertisers and giggers. Users need to fill in minimum information, e.g. full name and email address. Users who want to both advertise gigs and be giggers do so with the same profile.
Giggers are users of the Giggó app who log into the app with an email address and fill in minimal information in order to be giggers and take on gigs for advertisers.
Advertisers are users of the Giggó app who log into the app with an email address and fill in minimum information in order to advertise a gig.
A mailbox is a chat area in the Giggó app that advertisers and giggers use to communicate with each other about a specific gig, i.e. between one advertiser and one gigger. A new chat area opens for each gig, even if the advertiser and gigger have communicated before about another gig.
2. Functionality of the Giggó app
After users have downloaded the Giggó app to their phone, they can, without logging into the app, view published gigs. In order to be able to advertise a gig or volunteer as a gigger, users need to log into the app and fill out a Giggó profile.
Users log into the Giggó app with an email address and a six-digit code sent to their email address. Users can log out of the app themselves, and in order to log back in, they use the same email address and a new code that they receive every time they log into the app. If users do not log out themselves, it will happen automatically 90 days after the last login.
2.1. Registration of information in Giggó profile.
At the first login, a profile is automatically created that contains the email address and blank fields, some are mandatory and some are optional. Advertisers and giggers are obliged to identify themselves with their full and correct name and the name appears in user profiles.
In addition to the above, advertisers are obliged to register the name of the gig, a description of the gig, mark on the selection list the qualifications they consider suitable for the gig, the publication time of the gig, i.e. how long the gig is visible in the app. They then have the option to register the location of the gig, but it is not mandatory.
Giggars can tick the skills they have and it will appear in a selection list in the app. They also have the opportunity to write a short description of themselves as a gigger, which can e.g. include information about the performer's experience, qualifications, education or other information that may be useful to advertisers when selecting a performer. Giggers who choose to do so can also put a picture of themselves in their profile, as well as pictures or links to previous projects in a so-called project folder.
Users can also verify their authentication with electronic credentials.
Advertisers and giggers must ensure that the information in the profile is correct, accurate, complete and reliable, as well as update the information if changes occur so that it meets the above. Users are responsible for their profile and can, as needed, correct or update profile inf.
2.2. User Profiles
Once users register their profile in the app, they can choose to be advertisers, giggers or both. An advertisement for a gig, and thus information in the profile of the advertiser, is displayed to all users of the app as soon as a gig is registered. But giggers' profiles are not visible to other users until they claim gigs, and then only to those advertisers that giggers claim gigs with. Unless giggers subscribe to Giggó, for further information see section 2.3.
By registering a profile, users, both advertisers and giggers, get access to Giggó and with that Alfred has fulfilled a contract for his services regarding the use of Giggó. Users are aware of that and confirm with their use that after the service has been provided, the contract with Alfreð ehf will not be abandoned.
2.3. Subscription for Giggsters
Giggsters who have achieved and maintained a five-star rating are eligible to subscribe to Giggó’s service. A subscription offers increased visibility to advertisers when new jobs are posted on the Giggó platform.
2.3.3. How Does It Work?
When advertisers post a new gig, they receive suggestions of up to five giggsters who may be suitable for the job. The selection is made randomly from the pool of subscribed giggsters who have recently been active and have selected at least one tag that matches a tag assigned to the gig by the advertiser.
Advertisers can view the profiles of the suggested giggsters under the “Recommended” tab and decide whether they wish to invite any of them to begin negotiations. Advertisers are under no obligation to initiate negotiations with any of the recommended giggsters; however, if they choose to do so, they may invite one or more giggsters to negotiations with a single click.
A giggster who receives an invitation to enter into negotiations may either accept or decline the offer.
Each subscription is valid for one month at a time and may be cancelled by the subscriber at any time.
2.4. User negotiations
In Giggó, it is assumed that information in a profile is not presented as a binding offer, but as an incentive to the other party to make an offer or otherwise start negotiations on the conclusion of a gig contract, if not stated otherwise. Nothing prevents advertisers or giggers from talking to more than one person about a gig, unless they specifically commit to another.
Negotiations can take place in users' mailboxes, and advertisers can negotiate with as many giggers as they want for a given gig.
If negotiations lead to the fact that the performer and the advertiser are ready to make a contract, the advertiser presses the "accept" button. Then the gigger receives a message that his invitation to the gig has been accepted and it is then assumed that they have reached an agreement on the gig. The status "gig in progress" appears in their mailbox. Other giggers who were also negotiating for the gig receive a message that their invitation to the gig has been declined, the gig is no longer visible to other users of the app and other giggers cannot start negotiations.
When a gig is over, advertisers must close the gig and can give giggers feedback, cf. section 2.4. If the advertisers have not closed the gig when its registered publication time has passed, they will receive a reminder in their mailbox to do so.
Users understand and accept by using the system that Alfred is not a party to the agreement between them, i.e. advertiser and gigger, nor acts as a representative or agent of a party. Users are neither giggers nor advertisers, representatives, agents or employees of Alfred, but independent parties who appear and enter into contracts in their own name.
Negotiations, contracts and performance of contracts are entirely the responsibility of the users, i.e. advertisers and giggers. It is also the responsibility of the users themselves to secure proof of the conclusion, content and execution of contracts, including that the person acting on behalf of the users has the appropriate authority to oblige him.
Users are aware of and accept by using the system that Alfred is not responsible for negotiations or agreements made between advertisers and giggers. Also, Alfred is not responsible for the execution or fulfillment of contracts by either giggers or advertisers.
2.5. Star rating and reviews
When advertisers mark a gig as "completed", they are given the opportunity to provide feedback, i.e. review and rating (1-5 stars) about their experience of the collaboration with giggers.
The feedback appears immediately in the gigger's profile and the goal is to help users make informed decisions when evaluating whether they want to accept the services of a particular gigger.
Feedback is expected to be truthful, reliable and useful to users, as well as complying with the following rules.
Feedback shall:
Be objective, matter-of-fact, relate to the actual gig, ie. the gig for which advertisers and giggers entered into an agreement, and contain relevant information.
Reflect the actual experience of the respective advertiser with the partnership.
Describe the cooperation between advertisers and giggers in a matter-of-fact manner, e.g. what met expectations and what could have been different, so that this is helpful for other users.
Feedback shall not:
Based on threats, coercion or any form of abuse.
Given against a promise of payment or other benefit.
Presented in a misleading manner or in order to misrepresent users, cooperation between parties or with the aim of harming the interests of the person's competitor.
Contains confidential information that, according to the law or the nature of the case, does not have a public function.
Contain hateful, illegal, indecent or inappropriate content.
Alfred does not read feedback or verify the validity of advertisers' feedback. Therefore, users are aware that the feedback provided may be misleading or incorrect and it does not come from Alfred.
If there is any doubt, Alfred can decide whether feedback violates these terms and take appropriate measures. If users become aware of reviews that they believe violate the rules of these terms, they can contact us at support@giggo.is.
Alfred reserves the right to remove feedback, especially reviews, but only if we believe that there is a clear violation of these terms. Furthermore, Alfred reserves the right to limit, block or remove users' access to the Giggó app, if violations of the terms are considered serious. By using Giggó, users agree to abide by Alfred's decision regarding the assessment of whether feedback should be removed and their access to the app restricted, blocked or removed.
Advertisers can always request that feedback they have given giggers be removed.
3. Personal information
Personal information registered by the user in Giggó is stored electronically in the app. Alfred is responsible for the processing of personal information registered by users in Giggó.
In Giggó's privacy policy, you can find more information about rights and obligations when processing personal data in the Giggó app.
Users are aware that Alfreð ehf. is not responsible for the information they may provide to other users as a result of negotiations or agreements. Users who work with personal data of other users, e.g. due to the conclusion of contracts, so that they themselves determine the implementation, purpose and method of the processing, are independent parties responsible for such processing and bear the resulting legal obligations.
4. Payment for using the services of the Giggó app
Users agree by using Giggó to pay Alfreð for the services that Alfreð provides in accordance with Giggó's current price list which is available on the website www.giggo.is and which they have been able to familiarize themselves with.
Alfred is authorized to make changes to Giggó's price list, but users must be notified of such changes. Price list changes must be notified in the same way as changes to these terms and conditions.
For the time being, users can use Giggó without paying a fee for the service. Before taking payment for the service, these terms and conditions and Giggó's price list will be changed and notified of this in the manner that applies to changes to the terms.
5. Responsibilities of users
Users are obliged to register only correct, true and adequate information in Giggó.
The user is responsible for the content that he grants access to and places in his profile or inbox in Giggó regardless of the form in which it is concerned, e.g. documents, pictures, audio or video recordings. Furthermore, the user is responsible for making sure that he owns or is authorized to use that material, cf. above, which he grants access to and places on his profile or in his mailbox. The user then agrees that by placing such content, cf. above, in his profile or inbox, he grants the Alfreð and Giggó app an unlimited right to use such content and grant third parties access to it worldwide, i.a. to store, use, copy, modify, translate, make derivative works, distribute and publish in any way. To the extent that such material contains personal information, it shall only be used in accordance with the relevant rules on personal protection.
Some occupations are protected by law, and in such cases only those who have official permission to do so may carry out the occupation and identify themselves with the job title. Alfred ehf. does not review information about education, use of job titles or other things that users register in the app and takes no responsibility for the published content of users.
Giggers and advertisers themselves are responsible for following the laws we may have regarding gigs, e.g. Act on handicrafts no. 42/1978, legal provisions on the work of children and adolescents, cf. law no. 46/1980, Judiciary Act no. 71/1997 and Act on Value Added Tax no. 50/1988. At the same time, users are responsible for ensuring that they are authorized to enter into a contract and that their behavior and contracts do not violate the better rights of third parties.
Users undertake to communicate with Alfred and other users in accordance with the purpose of Giggó, according to these terms and conditions and in accordance with the law. Users also undertake to use the app appropriately and in accordance with good manners and practices.
It is not allowed to use Giggó to advertise content that is not related to Giggó or the services of Giggó.
It is forbidden to distribute hate speech, illegal or inappropriate content through Giggó. If there is any doubt, Alfred can decide whether content containing hate speech is illegal, immoral or inappropriate and take appropriate measures.
User is not allowed to:
extract or reuse in whole or in part data or information collected from the database for the purpose of making such a part of other databases ("screen scraping");
modify the software on which the Giggó app is based in any way, including to make copies;
distribute the software;
publish or release the Software;
translate, adapt, reverse engineer or modify the Software in any way;
pry into the infrastructure (e. reverse engineering), decode, disassemble or otherwise attempt to access the programming code;
attempt to breach the security protections of the Application or otherwise attack the Application;
attempt to access parts of the app that users do not have the right to access or do not have permission from Alfred to do so;
Overload the service through the use of automation;
otherwise do something that may harm the functionality of Giggó or use Giggó inconsistently with its purpose, or;
violate Alfred's intellectual property rights.
The user is obliged to inform Alfred about security flaws in the app that he may become aware of by using the app.
Users are responsible for maintaining the security and confidentiality of their login access. In order to prevent the user's access from being hacked, the user is obliged to at least to:
protect all devices from misuse;
do not use access credentials used by third parties;
protect their login credentials; and
prevent misuse of access ID.
If a problem occurs when using the Giggó app, users can contact Alfred. Users understand and agree that it may take some time to evaluate the defect and what service is required.
Users agree that Alfred can use information entered into the app in order to process various types of non-personally identifiable information related to the purpose of the app and the "gig market".
6. Limitation of Liability
Users realize that Giggó is a platform for advertisers and giggers to get together about possible projects. Alfred is not responsible for the results achieved by using the app. Also, Alfred is not responsible for negotiations or agreements between advertisers and giggers, nor for feedback provided, cf. chapter 2.
Users are aware that Alfred is not responsible for the correctness or reliability of the information that users register in Giggó, e.g. about the qualifications of a gigger or a description of a gig. Also, Alfred is not responsible for the advertiser's ability to pay or the performance of the gigger. The user understands that Alfred does not specifically investigate the background or existence of users, nor the validity or legality of the information presented by users. In this way, registration in Giggó does not provide any recognition, recommendation or responsibility on the part of Alfred for individual users.
Users are aware that Alfred is not responsible for handling the information they may provide to other users due to negotiations or agreements. Furthermore, Alfred is not responsible for user evaluations or the use of information from other users. If a user's profile or mailbox contains links to other websites or other forms of communication media, Alfred is not responsible for the content or activities of such links or communication media.
Users are aware that Alfred is not responsible for expenses or other costs or damages that users may incur in communicating with each other or as a result of entering into a contract or agreements, e.g. due to damage, non-compliance or fraud.
Alfred is not responsible if notifications from Giggó turn out to be faulty, they are delayed or if the user does not receive them.
Information in Giggó can be translated between languages, but such translation is automatic, and Alfred does not take any responsibility for the correctness, accuracy or quality of translations. If the user decides to base decisions on translation, he does so at his own risk.
Alfred is not responsible for any inconvenience or damage that may occur due to malfunctions or defects in Giggó, such as mechanical failure, technical errors, software failures, system updates, defects in operating systems, networks or telecommunication systems or due to disruption of Giggó's services due to electrical failures or interruptions on telecommunication services.
Alfred is not responsible for events beyond our control (force majeure) that may lead to Giggó becoming inaccessible, such as due to government decisions, natural disasters, strikes (including planned strikes) or lockouts, rebellions, riots, vandalism, terrorism or war or due to other similar events that cannot be prevented or dealt with in normal ways by Alfreð.
If Giggó breaks down or is down, the service may become temporarily unavailable to users, and Alfred will not be required to pay compensation for any possible damage that may result to users.
User is aware of and accepts the limitations of liability specified in this article.
7. Intellectual property rights
Alfred ehf. is the author of the Giggó app and all rights of the author of such a system are reserved in accordance with the provisions of copyright law no. 73/1972. Alfred ehf. Is the owner of the brand Giggó.
All content in the Giggó app, such as design, text, graphics, images, photographs, information, Giggó trademarks, symbols, computer programs, source code, databases and other intellectual property belongs exclusively to Alfred or its partners and subsidiaries and is protected by copyright laws and, as the case may be, by others law regarding intellectual property rights. Unauthorized use, incl. copying, reproduction or distribution of this material, whether in part or in whole, may violate the law and is prohibited without Alfred's permission. By accepting these terms and using the app, Alfred does not grant the user permission to use the intellectual property rights in any way other than what may be considered necessary to be a gigger and advertiser in the Giggó app.
8. Breach of Terms
If users are found to have seriously violated these terms or if there is a reason to believe that they are abusing Giggó in any way, Alfred reserves the right to take appropriate measures, such as by blocking their access without notice, whether temporarily or indefinitely. The same applies if the user behaves in an illegal, immoral or inappropriate manner. The user is aware of that and agrees that in such cases he is not entitled to compensation for possible damage.
It is always considered a serious breach of these terms and conditions if the user:
sends or otherwise shares information from Giggó that violates the law or the terms or could harm the goodwill, reputation and brand of Alfreð or Giggó;
violates his obligations according to these terms and conditions, e.g. obligations according to sections 2, 4, 5 and 7 of these terms and conditions.
logs into Giggó, creates a profile or advertises a gig that is based on an unauthorized registration under these terms, is misleading or is made for illegal or fraudulent purposes.
distributes hateful, illegal or inappropriate content through Giggó.
Alfred reserves the right to remove all hate speech, illegal, indecent and inappropriate content from the app without notice. The same applies to content that inhibits the functionality of the app.
Users are responsible for ensuring that content they post in Giggó complies with the law, and Alfred reserves the right to remove content from the app that may be suspected of violating the law. By accepting these terms, users agree to abide by Alfred's judgment in this regard. If there is a suspicion that a user has engaged in illegal behavior, Alfred reserves the right to inform the relevant authorities about this.
If content is removed, the user will be informed of the reasons, unless such disclosure may be against the law, spoil the investigation of an illegal activity or would harm the legitimate interests of third parties.
9. Changes to Terms
Alfred reserves the right to make changes to the terms, as needed. Alfred will announce changes to the terms and conditions via the user's email address and at www.giggo.is. By using Giggó after notification of a change in terms, the user accepts the change. If users reject the changed terms, that rejection is considered equivalent to termination of Giggó's services.
10. Termination
Contract between Giggó and the user according to these terms and conditions are valid until terminated by either party.
Users have the right to terminate services due to Giggó if they do not want to use it anymore. Users terminate the app's service by deleting their profile. User termination is effective immediately as they delete their profile.
Alfred has the right to terminate the app's users, e.g. if they violate these terms or to protect the legitimate interests of Alfred or third parties. Upon termination, users receive a notification, their access is blocked and the profile is removed from display in the app.
Personal data is handled following termination in accordance with Giggó's Privacy Policy, whether the termination originates from the user or Alfred.
11. Change of ownership to Giggó or Alfreð ehf.
By using Giggó, users agree the ownership of Alfreð ehf. may be transferred, including The Giggó app, or the sole ownership of the Giggó app, in whole or in part to a third party, together with all the information that the Giggó app contains, without the user's specific consent. The same applies to any other legal change of ownership of Alfreð ehf. and including The Giggó app, or only on the Giggó app. Transfer of ownership or other legal change of ownership with regard to Alfreð ehf., incl. The Giggó app, or only the Giggó app, in whole or in part, has no effect on the validity of these terms or the rights and obligations of the parties under the terms. Reference to Giggó or Alfred ehf. in the terms there is a reference to the app or to the company with the ownership present at any given time.
12. Applicable Law and Jurisdiction
The rights and obligations of the contracting parties related to the use of Giggó or resulting from these terms and conditions are governed by Icelandic law.
If a dispute arises between the parties to this agreement due to the use of Giggó or due to the provisions of the terms and conditions, such a matter shall be resolved by the Reykjavík District Court unless otherwise stated. A user who is a consumer also has the opportunity to direct a complaint regarding services that Giggó provides to the Complaints Committee for the purchase of goods and services (kvth.is).
13. Language and communication
These terms are in Icelandic and English. If there is a discrepancy between the language versions of the terms, the terms in the Icelandic language apply.
All communication between Alfred and users must be in Icelandic or English. They must mainly take place electronically through the Giggó app.
If any provisions of the terms or provisions of the law specifically stipulate written communications, a written paper form is not necessary, if Alfreð has made arrangements with the user for written communications to his email address with simple electronic signatures or through Alfreð.
If the user has suggestions, comments or complaints regarding Giggó, he can communicate them to giggo@giggo.is. Complaints must be handled within 30 days.
14. Validity period
The terms and conditions are published by Alfreð ehf. and valid from 21.05.2025.